1. What is your return or refund policy?
All sales are final. We do not accept returns or offer refunds for any purchases. Please ensure all order details are correct before completing your transaction.
2. Can I cancel or change my order?
Order cancellations or modifications are only possible before a delivery is scheduled, and must be approved by the store. Once delivery has been scheduled, no changes or cancellations will be accepted.
3. Can I exchange an item?
Exchanges may be considered prior to delivery scheduling and are subject to store approval. Please note that approval is not guaranteed.
4. What should I do if my item arrives damaged?
We strongly recommend inspecting your items upon delivery.
If you notice any damage, report it immediately and make a note on the delivery receipt before signing.
Once the delivery receipt is signed without any issues documented, we cannot accept damage claims.
5. Are there any items that are non-returnable or final sale?
Yes. All items are sold as final sale and are not eligible for return. This includes but is not limited to:
Clearance, “AS IS,” and floor model items
Open-box and ready-to-assemble (RTA) products
Special orders
Used, stained, or damaged merchandise after delivery
Mattress protectors, pillows, massage chairs, adjustable bases
Bonus, gift, or promotional items
6. Do you offer delivery services?
Yes, we provide local delivery for both in-store and online purchases.
Delivery fees apply and vary based on location.
7. Can I pick up my order in-store?
Yes. Free in-store pickup is available and can be selected at checkout.
Please inspect all items thoroughly before leaving, as we are not responsible for any damage after the merchandise leaves the store.
8. What payment methods do you accept?
We accept the following payment options:
Major credit and debit cards
Cash (in-store only)
Buy now, pay later options (if available)
9. Do you offer financing or lease-to-own options?
Yes. We partner with trusted third-party providers to offer financing and lease-to-own plans.
Terms and eligibility details are provided at checkout or through our in-store application process.
10. How can I contact customer support?
You can reach us during store hours through:
Phone: (872)207-5864
Email: info@7star-furniture.com
In Person: Visit us at 8127 S Cicero Ave, Chicago IL 60652