7 Star Furniture: Our Terms & Conditions
Please take a moment to review our terms and conditions before finalizing your purchase. By completing your order, you agree to these terms.
Pricing & Payments
The prices you see online or in your cart cover the merchandise only. Your final cost, including taxes, delivery, or any service fees, will be clearly shown at checkout. While we strive for complete accuracy in our pricing and product details, errors can happen. If an error occurs, we reserve the right to cancel the order and issue a full refund. If a mispriced item has already been delivered, it can only be returned under our standard return policy, and we won’t issue a refund for the price difference.
Full payment is required before we can deliver or release items for pickup. Please note that payments made by check are subject to a 7-day hold. If you’re using a financing plan, a down payment may be required.
Order Changes, Cancellations & Returns
All sales at 7 Star Furniture are final. We do not offer returns or refunds on any products.
Exchanges may be considered, but only before your delivery is scheduled and are subject to store approval. Approval for an exchange is not guaranteed. Once your delivery has been scheduled, we cannot accept any changes, cancellations, exchanges, or issue refunds.
Product Damage Claims
- For In-Store Pick-Ups: Please thoroughly inspect all items before you leave our store. Any damage must be reported immediately to our staff. Once merchandise has left our premises, it is no longer eligible for a damage claim.
- For Deliveries: It’s essential to inspect all items upon delivery and report any damage directly on the delivery form before the delivery team leaves. By signing the delivery form and confirming that you’ve received your items in good condition, you waive your right to make any future damage claims for that order.
Delivery Guidelines
While we aim to deliver promptly, delivery times are estimates and are not guaranteed. If you need to reschedule your delivery, please contact us at least 3 days in advance. A re-delivery fee will apply for any missed deliveries.
To ensure a smooth delivery, please prepare your home in advance by clearing the path and measuring your doors and hallways. We do not offer hoisting services. For buildings above three floors, elevator access is required, or an additional fee may apply. An adult (18+) must be present to accept and sign for the delivery. We are unable to accept cash on delivery.
Please note that items shipped directly from manufacturers may take 5–10 business days to arrive and may require self-assembly. Sales for these items are final.
Pick-Up Information
Our pick-up service operates on a first-come, first-served basis. When you come to pick up your order, please bring a valid photo ID and your original receipt. Be aware that some items may be boxed and require assembly.
For safety reasons, our staff cannot load items into your vehicle. Please ensure your vehicle is large enough and appropriate to transport your furniture safely. 7 Star Furniture is not liable for any damage that occurs during the loading, transport, or unloading of picked-up items. Returns are not accepted for items that have been picked up from our store.
Price Holds & Layaways
A deposit will secure today’s price and product availability for your order. Orders can be held for up to 90 days with regular monthly payments. Please be aware that extended delays in payment may affect product availability. If the balance remains unpaid 90 days after the item becomes available, 7 Star Furniture reserves the right to cancel the order.