7 Star Furniture: Terms & Conditions
Welcome to 7 Star Furniture! We are committed to providing you with quality furniture and an exceptional shopping experience. Please carefully read the following Terms & Conditions before making any purchase. Your order constitutes your agreement to abide by these terms.
Last Updated: June 23, 2025
1. Pricing Policy & Payments
1.1 Pricing Accuracy
Prices displayed on the 7 Star Furniture website or in your shopping cart reflect the merchandise cost only. The final total, including applicable sales tax, delivery fees, and any other service charges, will be clearly presented at checkout. While we strive for absolute accuracy in all pricing and product descriptions, errors can occasionally occur. In such instances, 7 Star Furniture reserves the right to cancel the affected order and issue a full refund for any charges incurred. If an item was mispriced and has already been delivered, it may only be returned in accordance with our strict return policy (detailed below); no refunds will be issued for the price difference.
1.2 Payment Requirements
Full payment for your order is required and must be processed and cleared prior to any delivery or in-store pickup. For payments made by check, please allow a 7-day holding period for funds to clear before your order can be processed for delivery or pickup. Customers utilizing financing plans should note that a down payment may be required as per their specific financing agreement.
2. Order Changes, Cancellations & Returns
2.1 All Sales Are Final
At 7 Star Furniture, all sales are final. Due to the nature of our products and logistics, we do not offer returns or refunds on any products purchased. We encourage customers to carefully consider their selections before finalizing an order.
2.2 Exchanges (Limited Exceptions)
Exchanges for purchased items may be considered under very limited circumstances and only before your delivery has been scheduled. All exchange requests are subject to the sole discretion and approval of 7 Star Furniture management. Approval for an exchange is not guaranteed and depends on product availability, condition, and other factors. Once your delivery has been scheduled, no changes, cancellations, exchanges, or refunds will be accepted for any reason.
3. Product Damage Claims
3.1 In-Store Pick-Ups: Immediate Inspection Required
For all in-store pickups, it is the customer’s responsibility to thoroughly inspect all furniture items for any damage, defects, or discrepancies BEFORE leaving the 7 Star Furniture premises. Any damage or issues must be reported to a store associate immediately at the time of pickup. Once the merchandise has left our store, it is no longer eligible for a damage claim, as it is presumed to have been accepted in good condition.
3.2 Deliveries: Inspection Upon Arrival
For delivered orders, customers MUST inspect all items immediately upon arrival and BEFORE the delivery team departs. Any visible damage, defects, or missing items must be clearly noted and documented on the delivery form in the presence of the delivery personnel. By signing the delivery form and confirming receipt of the merchandise in good condition without noting any damages, the customer irrevocably waives the right to make any future damage claims for that specific order. This strict policy protects both our customers and our delivery process.
4. Delivery Guidelines
4.1 Delivery Timelines
While we strive to meet estimated delivery windows, delivery times are approximations and are not guaranteed. Factors beyond our control (e.g., traffic, weather, unforeseen delays) may impact schedules.
4.2 Rescheduling & Missed Deliveries
If you need to reschedule your delivery, please contact 7 Star Furniture at least 3 business days in advance of your scheduled delivery date. Failure to do so, or a missed delivery attempt due to the customer not being present or the location not being ready, will result in a re-delivery fee being charged to the customer.
4.3 Preparing for Delivery
To ensure a smooth delivery, please make sure the delivery path within your home is clear and unobstructed. Measure doorways, hallways, and stairwells in advance to ensure your furniture will fit.
4.4 Delivery Limitations
- No Hoisting: Our delivery teams do not provide hoisting services.
- Elevator Access: For buildings above 3 floors, functional elevator access is required for furniture delivery. If elevator access is not available or suitable, an extra fee may apply for stair carry, or delivery may be limited to the ground floor.
- Adult Presence: An adult (18 years or older) must be present at the delivery location to receive, inspect, and sign for the merchandise.
- No Cash on Delivery: We do not accept cash payments upon delivery. All payments must be finalized prior to dispatch.
4.5 Manufacturer Direct Shipments
Some items may be shipped directly from our manufacturing partners. These items typically arrive within 5–10 business days and may require self-assembly. Sales for these manufacturer-direct items are final and subject to the same strict no-return policy.
5. Pick-Up Information
5.1 Pick-Up Process
In-store pickups are handled on a first-come, first-served basis during designated pickup hours. To ensure a smooth pickup, please bring a valid government-issued photo ID and your original sales receipt.
5.2 Product Condition & Assembly
Many items picked up from our store may be in their original packaging or boxes and might require assembly. Our staff are unable to assist with the loading of furniture items into your personal vehicle due to liability and safety concerns.
5.3 Vehicle Suitability
It is the customer’s sole responsibility to ensure that their vehicle is adequately sized and suitable for safely transporting the purchased items. 7 Star Furniture is not liable for any damage that occurs to merchandise during the loading process (by the customer), during transit, or during unloading by the customer. No returns or exchanges are accepted for items that have been picked up from our store.
6. Price Holds & Layaway Program
6.1 Price Holds
A deposit allows you to secure today’s price for your selected product(s) and ensures product availability for your order.
6.2 Layaway Program Details
7 Star Furniture offers a convenient Layaway Program to help you budget for your desired furnishings. This program allows you to break down the total purchase price into manageable installment payments over a set period.
To learn more about our Layaway Program, including payment options, minimum deposits, and specific terms, please contact 7 Star Furniture directly. Our knowledgeable team will guide you through the process and answer all your questions.
6.3 Layaway Period
Orders placed on layaway can be held for a maximum of 90 days, provided regular monthly payments are being made. Extended delays in payments beyond this period may impact the availability of your selected products. 7 Star Furniture reserves the right to cancel any layaway order if the balance remains unpaid 90 days after the item becomes available for pickup or delivery.
7. Compliance & Legal Information
7.1 Governing Law
These Terms & Conditions shall be governed by and construed in accordance with the laws of the State of [Insert Your State Here, e.g., Illinois], without regard to its conflict of law principles. Any disputes arising from these terms will be resolved exclusively in the courts located in [Insert Your City, State, e.g., Chicago, Illinois].
7.2 Consumer Protection
7 Star Furniture adheres to all applicable federal and state consumer protection laws. Our policies are clearly outlined to provide transparency regarding your rights and our obligations. While our sales are final, we are committed to addressing legitimate concerns regarding manufacturing defects as per the terms stated herein.
7.3 Limitation of Liability
In no event shall 7 Star Furniture, its directors, officers, employees, or affiliates be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to, loss of profits, data, or use, whether in an action in contract, tort (including but not limited to negligence), or otherwise, arising out of or in any way connected with the use of or inability to use our products or services, even if 7 Star Furniture has been advised of the possibility of such damages. Our total liability for any claim arising out of your purchase shall not exceed the total amount paid by you for the product(s) in question.
7.4 Severability
If any provision of these Terms & Conditions is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that these Terms & Conditions shall otherwise remain in full force and effect and enforceable.
7.5 Changes to Terms & Conditions
7 Star Furniture reserves the right to update or modify these Terms & Conditions at any time without prior notice. Any changes will be effective immediately upon posting to our website. We encourage you to review this page periodically for the latest information. Your continued use of our services after any such changes constitutes your acceptance of the new Terms & Conditions.
For any questions or further clarification regarding these Terms & Conditions, please contact us directly:
7 Star Furniture Customer Service
(872)207-5864
8127 S Cicero Ave, Chicago IL 60652